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Frequently Asked Questions

How does a physicians review work?

The physicians review starts with the filling out of a form detailing your prior and current medical history along with any medications that you are currently taking. Each medication has a unique form with specific questions pertaining to each medication. The form contains the same basic questions that a doctor would ask you during an office visit. You may possibly be contacted by the doctor or pharmacist if additional information is required to determine if they can fill your prescription request.

General

• How does ordering prescriptions online work?
• How does a physicians review work?
• What is the difference between a new order and a refill?
• How are orders filled?
• What types of medication do you sell?
• What is the return policy on medication?
• Do we price match?
 
Privacy and Security

• Is my personal medical information kept private?
• How safe is ordering medication online?
 
Shipping

• How long does it take to get my order?
• Do you ship internationally?
• Do you ship orders everyday?
• Do you ship to Po Boxes or Military (APO/FPO) addresses?
• Can I pick up an order at the shipper location (Federal Express location)?
• What does the outside of the shipping package say?
• Is there a fee for a change of address after an order has been shipped?
• Do you ship orders COD?