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Frequently Asked Questions

How are orders filled?

All North America orders are filled from our US based pharmacy using US licensed pharmacists. All International orders will be filled from a partner pharmacy that is fully licensed to do business within Europe and other countries.

General

• How does ordering prescriptions online work?
• How does a physicians review work?
• What is the difference between a new order and a refill?
• How are orders filled?
• What types of medication do you sell?
• What is the return policy on medication?
• Do we price match?
 
Privacy and Security

• Is my personal medical information kept private?
• How safe is ordering medication online?
 
Shipping

• How long does it take to get my order?
• Do you ship internationally?
• Do you ship orders everyday?
• Do you ship to Po Boxes or Military (APO/FPO) addresses?
• Can I pick up an order at the shipper location (Federal Express location)?
• What does the outside of the shipping package say?
• Is there a fee for a change of address after an order has been shipped?
• Do you ship orders COD?